Job Summary
Responsible for a specified geographic region of Planet Fitness locations including the
overall top line revenue and bottom line profitability of that region. Regional Managers will
have between 8 and 24 PF locations per region. Regional Managers will have a 2 - 4 District
Manager direct reports with up to 24 Club Managers reporting in-directly though the
District Managers.
Essential Duties and Responsibilities:
1. Maintain outstanding and consistent customer experience throughout all Planet
Fitness locations in the region.
2. Review and analysis of daily, weekly, and monthly club and regional level key
performance indicators to identify club performance trends and outliers.
3. Effectively manage communication with all operations personnel within region
including consistent communication with District and Club Managers.
4. Manage all budgets for region including sales, payroll, and expense budgets.
5. Identify any potential operational or financial deficiencies in each club in the region.
In conjunction with District Manager, develop an action plan that addresses these
deficiencies, ensure proper implementation and follow up. Report back on the
success of action plan, make changes if necessary.
6. Responsible for building annual sales budgets and KPI targets for District and Club
Managers.
7. Manage vendor, landlord, and contractor relationships.
8. Responsible for the hiring, coaching, development, reviews, and potential
disciplinary actions of District Managers within region.
9. Approve Club Manager monthly bonuses.
10. Ensure all operations, HR, and marketing processes and initiatives are fully
executed at the club level.
11. Manage the opening of new and acquired locations within region including pre-sale,
grand (re)opening, club remodel, or re-equip.
12. Responsible for all escalated member and employee issues.
Regional Manager Work Schedule:
1. The Regional Managers job is to manage all aspects of the Planet Fitness business within
the region. This job will require more office work than a District Manager. Depending on
the region’s geography and number of PF locations within a region, the amount of time a
Regional Manager should be in the clubs will vary but the goal will be to visit clubs that
either need extra attention or have the most volume the most frequently.
2. When not traveling or doing office work Regional Managers should be working the
standard Club Manager schedule in the clubs.
Essential Behavior Requirements:
- Communication: arguably the most important job responsibility of the Regional Manager.
District and Club Managers rely on the Regional Manager to keep them informed on
company wide updates, franchise group initiatives and day to day operation updates.
Furthermore, the ownership group relies on the Regional Manager as their insight into the
club operations.
- Customer Service: communicates and interacts with customers (includes coworkers and
the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers (includes coworkers and the public) empathizes
(sees the situation from the customer’s perspective) and works together to solve the
problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information;
encourages alternative solutions and plans to resolve situations; seeks additional assistance
when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior
and language.
Minimum Qualifications:
Experience as both a Club Manager and District Manager or equal experience
Willingness to travel
Managed at least 2 club locations
Other:
- Employee Recognition Program
- Advancement Opportunities
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
