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Customer Service Representative Crowley

Customer Service Representative

Part Time • Crowley
Job Summary
We are looking for a customer-focused team member to drive new member sales and create a welcoming experience for all members, prospective members, and guests. This role requires excellent customer service skills and the ability to manage front desk responsibilities efficiently.

Key Responsibilities

  • Greet and engage with potential members to provide an exceptional customer experience.
  • Handle front desk tasks, including answering phone calls, assisting with inquiries, and providing facility tours.
  • Assist with member check-ins, sign-ups, cancellations, and account updates.
  • Support members with amenities and services while addressing concerns or forwarding issues to the appropriate manager.
  • Help maintain a clean and organized club environment.

Essential Behavioral Requirements

  • Customer Service: Engage with members, coworkers, and the public in a way that exceeds expectations.
  • Active Listening: Understand customer concerns by listening attentively, empathizing, and collaborating to find solutions.
  • Problem-Solving: Identify and analyze issues, explore solutions, and seek assistance when necessary.
  • Diplomacy: Communicate with tact, professionalism, and appropriate language in all interactions.
  • Communication: Address questions, concerns, or issues with supervisors promptly and effectively.
Minimum Qualifications

  • Strong integrity and work ethic
  • Excellent customer service skills
  • Basic computer proficiency
Physical Demands

  • Standing and walking for at least 75% of the shift
  • Frequent verbal communication in person or on the phone (75% of the shift)
  • Occasional lifting of up to 50 lbs. (less than 30% of the time)
Compensación: $10.00 - $10.50 per hour




Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

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